We annually revise our truck rental reviews and update them throughout the year to keep our recommendations up-to-date.What you need to know about Budget trucks We also look at moving-specific features like loading ramps and tow dollies included with their trucks. We compare companies based on the moving truck sizes and truck types they offer (moving vans, flatbed trucks, box trucks, etc.). To understand how customers feel about each truck rental company, we read through hundreds of customer reviews and analyzed thousands of star ratings customers leave on third-party review platforms like Yelp and Google Reviews. We thoroughly review each company’s website and call every company several times to appraise the moving services, transit protection, and customer service provided by each truck rental company. Prices also included moving distances ranging from 50 miles to 2,060 miles. These pricing quotes included trucks that can move single-bedroom apartments, five-bedroom houses, and everything in between.
We gathered 118 quotes from five moving truck companies. analyzes and ranks truck rental companies using a five-step research process: However, the sheer volume of U-Haul customers with unfulfilled reservations is concerning, and it’s something to be aware of before deciding to rent from U-Haul. Additionally, moving truck supply often depends on customers returning trucks on time, so it isn’t always the company’s fault if your truck isn’t available. To be fair to U-Haul, we do sometimes see this type of disappointing behavior from other moving truck companies. However, some customers even report being stiffed their $50. In place of an actual reservation guarantee, U-Haul pays $50 to customers whose reservations it can’t fulfill as planned. In extreme cases, a few customers even report being left truckless on moving day or having their reservations cancelled by U-Haul. Some customers report having to make do with different trucks U-Haul had available instead of the trucks they reserved, while others have to pick up their trucks at different locations than planned.
One of the most common customer complaints is that U-Haul doesn’t honor its reservations. This compartment is great for safely transporting fragile items like dishes and picture frames. U-Haul’s trucks are also equipped with gentle suspension to keep the trucks from rattling over bumps, protecting your belongings from harmful jolts and shaking.Įach U-Haul truck over the 10-foot size also has a “Mom’s Attic” which is a small compartment of the cargo area that sits above the truck’s cab. Additionally, every U-Haul truck larger than the 10-foot option comes with an EZ-load ramp to provide an easy grade up into the truck’s cargo area. 3 We can neither confirm nor deny that U-Haul is the only moving truck company that does this, but the focus on household moving really shows through in the design of U-Haul’s trucks.Įvery U-Haul truck comes with a low loading deck to make it easy to lift heavy boxes and furniture into the truck from the ground. According to U-Haul’s website, it’s the only moving truck company that works directly with truck manufacturers to specifically design its trucks for household moving.
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